Terms of Service

Effective November 12, 2026

1. About this store

These terms govern purchases from Karrow Mercantile at karrowmercantile.store. Contact: support@karrowmercantile.store. Business address: 135 Teakwood St, Fillmore, CA 93015, United States. Use of the store and orders are also subject to our Privacy Policy and Shipping & Returns policy.

2. Products and descriptions

We aim to describe products and selected configurations accurately. Images illustrate products; screen settings and manufacturing variations may affect appearance. The configuration named on the product page is the configuration offered at the displayed price. Ask us about compatibility, installation, dimensions or included components before ordering if unclear. Follow the supplied electrical and installation instructions and use a qualified installer where required.

3. Prices and order acceptance

Prices are in United States dollars. Any applicable shipping charges, discounts and taxes are shown before the final order is submitted. An automated order receipt acknowledges receipt; it is not a guarantee of acceptance or dispatch. We may contact you about genuine pricing errors, unavailable goods or suspected fraudulent orders. If an accepted order cannot be fulfilled, we will notify you and refund any payment for the affected unfulfilled items.

4. Payments

Only payment methods actually enabled and displayed at checkout are offered. Card network marks identify payment networks and do not guarantee that a payment method is enabled. Payments are handled by the processor selected at checkout, under its applicable terms. We do not ask customers to send full card numbers or security codes by email. Orders are not represented as paid until payment has been confirmed.

5. Delivery, cancellations and returns

See Shipping & Returns for our delivery region, fees, processing times, 30-day return request period, return shipping responsibilities and refund timing. Contact us promptly about cancellation or changes. Statutory rights are unaffected.

6. Customer responsibilities

Provide accurate delivery and contact details, use payment methods you are entitled to use, and keep account credentials private. Do not use the store for fraud, malicious code, interference with service, or infringement of others’ rights. You must be of an age and capacity to enter a binding purchase contract in your location.

7. Intellectual property and other services

Store branding and original presentation belong to their respective rights holders. Product designs, names and supplier images may belong to the manufacturer or designer; purchasing a product does not transfer intellectual property rights. Linked external services operate independently and their own terms and privacy notices apply.

8. Service availability and liability

We take reasonable care in operating the store but do not promise uninterrupted access. To the extent permitted by applicable law, we exclude indirect losses that were not reasonably foreseeable. Nothing in these terms excludes obligations or liability that applicable law prohibits us from excluding, including applicable consumer guarantees, fraud, or personal injury liability where exclusion is prohibited.

9. Privacy and disputes

Our Privacy Policy explains how customer information is handled. Contact customer service first so we can try to resolve a concern. Applicable mandatory consumer protections remain available. No mandatory arbitration or class-action waiver is imposed by these terms.

10. Changes and contact

We may update these terms prospectively by posting a revised effective date. The terms displayed when your order was placed apply to that purchase unless a change is required by law or agreed with you. Questions: support@karrowmercantile.store.