Privacy Policy

Effective November 12, 2026

Who we are

This notice describes how Karrow Mercantile, karrowmercantile.store, handles personal information. Contact support@karrowmercantile.store or write to 135 Teakwood St, Fillmore, CA 93015, United States.

Information we collect

Information you provide may include name, email, telephone number if entered, billing and shipping addresses, account details, order contents, customer service messages and return information. Our website and service providers may also receive IP address, browser and device details, request logs and cookie identifiers needed to operate and secure the store. Payment processors receive payment details directly when an enabled payment method is used; the store may receive payment status, transaction references and limited payment metadata. Do not send full card details to customer service.

How we use information

We use information to process and deliver orders, provide accounts and customer service, manage returns and refunds, send transactional communications, prevent fraud, secure the service, maintain records and meet applicable obligations. Marketing emails, if offered, require the appropriate choice or consent; you may unsubscribe through the message or contact us. We do not make eligibility decisions about employment, credit, housing or similar matters from store information.

Who receives information

We share information as needed with hosting and email providers, payment processors actually enabled at checkout, fulfillment and delivery providers, professional advisers, and public authorities where required. These recipients process information for their own applicable service roles and obligations. Hosting and business email are supplied through Hostinger; the ecommerce software is WordPress and WooCommerce. Suppliers receive delivery information only where needed to fulfill an order. We do not publish customers’ private order details.

Cookies and optional technology

Necessary cookies support cart contents, sessions, authentication and security. You may use browser controls to remove or block cookies, but some store features may then be limited. Optional advertising or analytics tracking is not part of this theme. If such tools are added later, the store must update this notice and obtain any required consent before enabling them.

Retention, security and international processing

We keep personal information for as long as reasonably necessary for the purposes above, including order records, resolving disputes, fraud prevention and applicable recordkeeping obligations. Periods depend on the type of record and applicable requirements. HTTPS protects information in transit, and access should be restricted to people who need it. No storage or transmission system has perfect security. Service providers may process data outside your state or country under applicable protections.

Your choices and rights

Depending on your location and applicable law, you may request access, correction, deletion or a copy of personal information, or object to or restrict certain processing. Contact support@karrowmercantile.store. We may need to verify your identity and may retain records where necessary or required. We will not discriminate against you for exercising applicable privacy rights. You may appoint an agent where applicable law allows. This theme does not implement sale or sharing of personal information for cross-context behavioral advertising. If the store adds practices that trigger opt-out duties, it must provide the applicable choices and update this notice.

Children, links and updates

This store is not directed to children under 13, and we do not knowingly collect their information. A parent or guardian who believes a child provided information should contact us. External sites have their own notices. We may revise this policy prospectively and will post the effective date; material changes will receive any notice required by applicable law.