Shipping & Returns

Effective November 12, 2026

Where we ship and what it costs

We currently accept delivery orders within the United States. Standard shipping is $8 for merchandise subtotals below $100, and free for merchandise subtotals of $100 or more after discounts, before tax. The checkout displays the final delivery charge before an order is placed.

Processing and delivery

Allow 2–3 weeks for order processing unless a product page states a different estimate. Standard transit is estimated at 3–7 business days after dispatch. These are estimates, not guaranteed arrival dates. Tracking is provided when available. If we learn of a significant delay, we will contact you with an updated estimate and options, including cancellation of an unshipped order and a refund where applicable.

30-day returns

Contact support@karrowmercantile.store within 30 calendar days after delivery to request a return. Include the order number, item and reason. Items should be unused, unaltered, complete, and in their original packaging. Please wait for return instructions before shipping. Return eligibility does not restrict rights relating to defective, incorrect or misdescribed goods.

Return shipping

For a change of mind or other non-quality return, the customer pays the return shipping cost. For an incorrect item or an item damaged or defective upon arrival, Karrow Mercantile covers reasonable return shipping or supplies a prepaid label. Email photos and keep the item and packaging while we arrange a resolution. Do not discard damaged items before contacting us.

Refunds and exchanges

Once the returned item is received and inspected, we will notify you of the outcome. Approved refunds are initiated to the original payment method within 10 business days of inspection. Your bank or card provider may require additional time to post the credit. For an eligible change-of-mind return, the original delivery charge is not refundable unless required by applicable law. For our error or a defective item, we refund the applicable delivery charge as part of the resolution. Exchanges depend on availability; contact us to arrange the most suitable option.

Cancellations and delivery problems

Contact us promptly to request cancellation or an address change before dispatch. Once an order has shipped, changes may not be possible and the return process applies. If tracking shows a missing delivery, or a parcel is lost in transit, contact us so we can investigate with the carrier. We do not automatically deny claims solely because tracking shows delivery.

Exceptions and statutory rights

No item is excluded from returns unless the exclusion is clearly disclosed on its product page before purchase, subject to applicable law. No additional extended commercial warranty is promised unless expressly stated on the product page. This does not limit applicable statutory protections or remedies for defective goods.